+Beyond-Bot.ai + Callback24
Callback24 provides account APIs for managing phone calls, users, services, and routing groups.
What You Can Do with this Integration
Automate Data Entry
Automatically sync new contacts or deals from Beyond-Bot.ai to Callback24.
Enrich Customer Profiles
Use Beyond-Bot.ai to find and add new information to your records in Callback24.
Trigger Workflows
Start automated workflows in Callback24 based on conversations with your virtual expert.
Available Actions
Here are the specific actions your virtual expert can perform within Callback24.
Assign User To Service
Assign a Callback24 user to a service, optionally within a routing group.
Batch Assign Users To Service
Sequentially assign 1-25 Callback24 users to one service. This operation is non-atomic and has no rollback: processing stops after the first provider failure, malformed success response, or transport error. The attempted user can be marked unknown when the assignment may have occurred; verify membership before retrying. All remaining users are marked not_attempted.
Batch Remove Users From Service
Sequentially remove 1-25 users from a Callback24 service. This operation is non-atomic and provides no rollback: processing stops after the first provider failure, malformed success response, or transport error. The attempted user can be marked unknown when removal may have occurred; verify membership before retrying. Remaining users are marked not_attempted.
Cancel Upcoming Phone Calls
Irreversibly bulk-cancel every upcoming phone call matching a phone number or lead reference. Optionally narrow the destructive operation by earliest scheduled time and service. The reason is permanently appended to each cancelled call's comments and defaults to 'Canceled by API, no reason'.
Create Group
Create a routing group within a Callback24 service, with optional localized names.
Create Phone Call
Create or schedule a real phone call in Callback24. This action can trigger customer-visible telephony to the supplied recipient phone number.
Create Service
Create a Callback24 service for a website. This can create customer-visible widget or routing configuration.
Create User
Create a company user in Callback24. This may send an invitation and may consume an account seat.
Delete Group
Permanently and irreversibly delete one Callback24 routing group by group ID. This deletion cannot be undone.
Delete Service
Permanently and irreversibly delete one Callback24 service and its associated routing and customer-facing widget configuration. This operation cannot be undone.
Delete User
Permanently and irreversibly delete one company user by Callback24 user ID. This operation cannot be undone.
Get Current User
Return the Callback24 user identity associated with the connected API token.
Get Group
Return one Callback24 routing group by ID with its service ID and localized names.
Get Phone Call
Return detailed metadata, tags, and assigned-user information for one Callback24 phone call.
Get Phone Call Recording
Return the recording URL for one recorded phone call.
Get Service
Return one Callback24 service with opening hours, routing groups, and assigned users.
Get User
Return one company user by Callback24 user ID.
List Groups
Return all Callback24 routing groups with their service IDs and localized names.
List Phone Calls
Return one page of phone-call history, optionally filtered by type, date range, phone number, users, or services. Use limit with either page or offset to paginate; Callback24 does not document precedence, so do not combine page with a nonzero offset.
List Services
Return all Callback24 services with their nested groups, assigned users, and opening hours.
List Users
Return all company users visible to the connected Callback24 account.
Remove User From Service
Remove a Callback24 user's assignment from a service, optionally within a routing group.
Update Group
Update one or more localized names for a Callback24 routing group.
Update Phone Call
Update editable metadata for an existing phone call without changing its explicit cancellation or start/end status fields. Provide at least one editable field in addition to call_id.
Update Phone Call Status
Set a phone call's cancelled flag and/or recorded start and end times; this changes operational call state. Provide at least one of cancelled, call_start_time, or call_end_time.
Update Service
Change the website configured for an existing Callback24 service.
Update User
Update one or more profile or role fields for an existing Callback24 company user. Provide at least one of first_name, last_name, email, phone_number, or role.