+Beyond-Bot.ai + Charla
Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.
What You Can Do with this Integration
Automate Data Entry
Automatically sync new contacts or deals from Beyond-Bot.ai to Charla.
Enrich Customer Profiles
Use Beyond-Bot.ai to find and add new information to your records in Charla.
Trigger Workflows
Start automated workflows in Charla based on conversations with your virtual expert.
Available Actions
Here are the specific actions your virtual expert can perform within Charla.
Create Knowledge Base Article
Create a knowledge base article. Charla generates its URL slug from the title and may use it for chatbot training according to the property's AI settings. Defaults to a private draft.
Delete Knowledge Base Article
Permanently delete one knowledge base article by ID. This cannot be undone, and deleting an already-missing article fails.
Get Contact
Return one contact in the connected Charla property by UUID.
Get Knowledge Base Article
Return the full content and metadata of one knowledge base article by ID.
List Contacts
Return one page of contacts for the connected Charla property, ordered by most recently modified.
List Conversations
Export one page of conversations grouped by contact for the connected Charla property, including message history.
List Knowledge Base Articles
Return one page of knowledge base article summaries for the connected Charla property, newest first.
List Knowledge Base Categories
Return all knowledge base categories available in the connected Charla property.
Update Knowledge Base Article
Replace every writable field of an existing knowledge base article. Charla regenerates the URL slug from the replacement title and may retrain chatbot content according to the property's AI settings.