+Beyond-Bot.ai + Crisp
Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings.
What You Can Do with this Integration
Automate Data Entry
Automatically sync new contacts or deals from Beyond-Bot.ai to Crisp.
Enrich Customer Profiles
Use Beyond-Bot.ai to find and add new information to your records in Crisp.
Trigger Workflows
Start automated workflows in Crisp based on conversations with your virtual expert.
Available Actions
Here are the specific actions your virtual expert can perform within Crisp.
Assign Conversation
Assign a conversation to one operator or explicitly remove its current operator assignment.
Get Conversation
Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
Get People Profile
Get one customer profile by its Crisp people ID or exact email address.
List Conversation Messages
Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.
List Conversations
List or search workspace conversations with support-focused filters, one page at a time.
List Inboxes
List configured Crisp inboxes and their operator/team membership, one page at a time.
List Operators
List workspace operators and pending members with their IDs, roles, and current availability.
List People Profiles
List or search customer profiles by text, creation date, and sort order, one page at a time.
Move Conversation To Inbox
Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.
Send Conversation Message
Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.
Update Conversation Meta
Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields. Provide at least one field to update.
Update Conversation State
Set a conversation to pending, unresolved, or resolved.