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Beyond-Bot.ai + Gleap
Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.
What You Can Do with this Integration
Automate Data Entry
Automatically sync new contacts or deals from Beyond-Bot.ai to Gleap.
Enrich Customer Profiles
Use Beyond-Bot.ai to find and add new information to your records in Gleap.
Trigger Workflows
Start automated workflows in Gleap based on conversations with your virtual expert.
Available Actions
Here are the specific actions your virtual expert can perform within Gleap.
Archive A Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Create A Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
Create A New Chat Message
Tool to create a new chat message. Use when sending a message in an active chat session.
Create A New Team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Create A New Ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Delete A User From A Project
Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
Get A Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Get A Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Get All Articles
Tool to retrieve all articles in a help center collection. Use when you have a helpcenterCollectionId and want to list its articles.
Get All Chat Messages
Tool to retrieve all chat messages. Use when you need to list full conversation history.
Get All Collections
Tool to retrieve all help center collections. Use when you need to list all collections for the authenticated project.
Get All Invitations For A Project
Tool to retrieve all invitations for a project. Use when you need to list every pending or accepted invitation within the current project context.
Get All Sessions
Tool to retrieve all sessions for the current project. Use after project context is confirmed. Fetches all user sessions for analysis or reporting.
Get All Teams
Tool to retrieve all teams. Use when you need a list of all teams for the authenticated project.
Get All Tickets
Tool to retrieve all tickets. Use when you need to list all tickets for the authenticated project.
Get All Users For A Project
Tool to retrieve all users for a project. Use when you need to list every user associated with the current project.
Get A Ticket
Tool to retrieve a specific ticket by its ID. Use after confirming the ticket ID. Returns full ticket details.
Get Current User
Tool to retrieve the currently authenticated user's details. Use when you need the user's profile and settings.
Get Help Center Sources
Tool to retrieve available help center sources. Use when you need to list all help center sources for a project.
Get Notification Ticket
Tool to retrieve a notification ticket using its share token. Use when you have a share token and need to fetch ticket details.
Get Session Checklists
Tool to retrieve checklists for a given session. Use after confirming a valid sessionId. Returns all checklists associated with the specified session.
Identify Or Update User
Tool to identify or update user information. Use when you need to sync server-side user profile after authentication.
Link A Ticket
Tool to link a ticket. Use when you need to connect two existing tickets after confirming both IDs exist. Example: Link a duplicate issue ticket to its original.
Search For Tickets
Tool to search for tickets. Use when needing to find tickets based on search criteria.
Track Events
Tool to track server-side customer events. Use when you have collected a batch of events and want to send them to Gleap via the /admin/track endpoint.
Unarchive A Ticket
Tool to unarchive a ticket. Use when you need to restore a previously archived ticket after validation.
Unlink A Ticket
Tool to unlink a ticket. Use after confirming both tickets are linked to remove their association.
Update A User For A Project
Tool to update a user’s role in a project. Use when you need to change a user's permissions.
Update Chat Message
Tool to update a chat message. Use when you need to modify the content of an existing chat message after obtaining its ID.